Helpdesk availability during Christmas holidays

The S-Risk helpdesk will not be available between December 22 and January 5. You can still send us your questions, we will handle them as soon as possible afterwards.

S-Risk offline voor 1.0.11.1 update

Tomorrow Wednesday, September 10th, we will be updating S-Risk to version 1.0.11.1. Server downtime can be expected between 8 and 9h30, please take this in to account when planning simulation work.

S-Risk updated to 1.0.11

S-Risk has been updated to version 1.0.11. For an overview of the changes in this release, see our Release Notes page.

S-Risk returning blank pages?

Lately, we have had some reports of S-Risk returning blank pages when trying to log in, rendering it inaccessible. We have made a number of adjustments to our firewall and session settings in order to fix the problem. If the problem should reoccur, please let us know at info@s-risk.be.

We have worked out a workaround solution to access S-Risk, in case of this problem reoccurring:

  • Go to https://www.s-risk.be/simulator/login.jsp. On this page, you will be able to enter your login details as normal.
  • After logging in, you will be redirected to a faulty page, "sriskClient.nocache.js" instead of the actual S-Risk platform.
  • Now, go to https://www.s-risk.be/simulator/Srisk.jsp (important: note the uppercase "S" in "Srisk.jsp"). This page will show the S-Risk platform, allowing you to continue your simulation work.

Helpdesk availability in summer

The S-Risk helpdesk will not be available between July 28 and August 24. You can still send us your questions and remarks, we will handle them as soon as possible afterwards.

Inhoudelijke ondersteuning tijdens paasvakantie

Tijdens de paasvakantie zal de ondersteuning voor inhoudelijke S-Risk vragen, die via de helpdesk binnenkomen, beperkt zijn. We helpen u zo goed als mogelijk verder, maar mogelijks zullen sommige vragen met vertraging behandeld worden. Wij hopen te kunnen rekenen op uw begrip.

S-Risk updated to 1.0.10

S-Risk has been updated to version 1.0.10. Please pay attention to the release notes for this release, since it applies changes in parameter values for certain parameters important to volatilization to indoor air.

For an overview of the changes in this release, see our Release Notes page.

S-Risk training session

Given sufficient interest, a second S-Risk training session will be organized in 2014. More details can be found in the Events page, please express your interest via info@s-risk.be or via our Contact form.

S-Risk updated to 1.0.9

S-Risk has been updated to version 1.0.9. For an overview of the changes in this release, see our Release Notes page.

 

S-Risk offline coming Thursday

Coming Thursday, S-Risk will be unavailable in the morning for an update to our network configuration. Some downtime can be expected from 8am on.

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